Before your visit, let us first understand your needs. Whether you are consulting for the first time or already have a clear diagnosis, our international service team will provide clear guidance and assist with the preparation for your appointment, visa and travel, so that your medical journey is well planned from the very start.
Online Consultation and Booking Process
Submit the Consultation Form
Complete your basic information and a description of your condition
Match with the Right Department and Specialist
Coordinate matters such as your visa and admission time
Confirm Your Visit Itinerary
Begin your medical journey
Appointment Form
Frequently Asked Questions
1. How soon will I receive a reply after submitting my enquiry?
Our international service team will contact you within 1 working day via the phone number or email you have provided. If your condition is urgent, please note it in the form and we will give it priority. If necessary, you may also contact the service center in your country for assistance.
2. Is there a fee for the consultation?
No. Your first consultation and booking service is completely free. Simply submit the consultation form and we will match you with a suitable specialist and provide clear guidance for your visit. Medical fees are only incurred once you confirm your in-person appointment, in accordance with the hospital's standards.
3. I have not been diagnosed yet. Can I still consult?
Yes. If you are not yet diagnosed, please enter 'not diagnosed' in the 'Diagnosis' field. After you submit the form, our international service team will get in touch to discuss your situation.
4. My condition is urgent. Can it be handled as a priority?
Yes. Please clearly mark 'urgent' in the form's remarks and also contact the service center in your country directly, so that we can respond immediately and activate the green channel.
5. Can I cancel or reschedule my appointment if my plans change?
Yes. To cancel or reschedule, please contact us at least 2 working days in advance. You can reach us by phone, email or through your local service center, and we will rearrange the appointment for you.
6. Which languages are supported for consultation and booking?
We provide multilingual support including English, Indonesian and Russian. If you require a specific language, please note it in the form and we will arrange the appropriate member of staff to assist you.