In a foreign country, a language barrier is the biggest hidden obstacle to medical care - not understanding the doctor's explanation, being unable to describe how you feel, not understanding what a document means; every such detail can add to an already anxious state of mind.
The multilingual interpretation service covers you throughout, from your first inquiry until you recover and return home, with a professional medical interpreter available at every stage, covering all key steps including consultation, examination, treatment, surgical consent and discharge guidance. We make sure that every communication between you and the medical team is accurate, so that language is no longer an obstacle on the path to care.
Scenarios Covered by the Multilingual Interpretation Service
*Description of service formats
Accompanying interpretation
during your hospital stay, a dedicated primary interpreter and primary nurse will accompany you throughout key stages such as consultations, examinations and treatment. Signing informed consent forms, daily ward rounds and nursing communication all involve both of them together, so that your medical and communication needs are met at the same time and you need not explain yourself repeatedly to different people.
Document translation
we provide multilingual translation of medical documents such as medical record summaries, discharge summaries, itemized bills and diagnostic certificates, for use in insurance reimbursement or subsequent follow-up visits after you return home.
Telephone/video interpretation
if you need remote communication or urgent contact, telephone or video interpretation support can be arranged to resolve language problems anytime, anywhere.
Appointment Form
Frequently Asked Questions
1. Is there an extra charge for the interpretation service?
No. Medical interpretation is a basic supporting service for our international patients, with no extra charge. You only need to tell us your language needs when you attend.
2. How do I book the interpretation service?
Note your language needs when submitting the inquiry form, or tell your international service advisor when confirming your travel plans for the visit. Booking at least 48 hours in advance is advised, to ensure that an interpreter for the language concerned can be arranged.
3. Which languages do you support?
We currently provide regular support in English, Indonesian and Russian. If you need another language, please let us know in advance and we will do our best to arrange it.
4. Can important documents such as the surgical informed consent form be translated?
Yes. Important medical documents such as surgical informed consent forms, explanations of treatment plans and examination reports are all provided with professional medical translation, carried out by translators with a medical background, ensuring accurate terminology and clear expression and safeguarding your right to be informed.
5. What if there is no interpreter in an emergency?
If an emergency arises and an interpreter has not been booked in advance, the hospital will provide immediate language support through telephone or video remote interpretation. If you need it, you may also call the 24-hour service hotline +86 21-5191 8888 for assistance.
6. Will the interpreter stay with me throughout, or only for consultations?
In key stages such as consultations, examinations and treatment, the interpreter will accompany you throughout. Stages such as surgical consent signing, ward rounds and discharge guidance are also arranged in advance, avoiding any situation where no one can be found at short notice. But "throughout" refers to the medical stages; accompanying care is not arranged at night or during rest periods, and if you have special needs you may book additional cover outside working hours in advance.
If you need to arrange interpretation services, please tell us your language needs before coming to the hospital. We will match you in advance with a medical interpreter for the language concerned, ensuring that communication is barrier-free from the moment you arrive.