We understand that when traveling far from home for medical care, the greatest unease often comes from the unknown - which way to go on leaving the airport, how to get to the hospital, how to complete the formalities? The end-to-end admission and discharge guidance service covers every step from landing to admission: a member of staff meets you at the airport, a private car takes you to the hospital, and we assist with admission formalities; when you leave, a transfer to the airport is arranged in the same way. All you need to do is rest and recover - leave the journey to us. All services are available with multilingual communication, so there is no need to worry about language barriers.
Admission and Discharge Process
Admission
Confirm your travel plans for the visit
tell us your flight and arrival time in advance
A member of staff meets you at the airport and takes you to the hospital
waiting in the arrivals hall with a name board, in real-time contact
Complete admission formalities
accompanied by a member of staff, with nothing to worry about
Move into the ward
with a dedicated primary nurse and interpreter at your service
Discharge
Confirm your travel plans for discharge
the doctor confirms the discharge time and the interpreter assists with the discharge formalities
Packing and checking of belongings
the interpreter helps check your luggage, medication and medical records
A private car takes you to the airport
Assistance with check-in formalities
*Description of services
Airport pickup service
on your arrival at the airport, a member of staff will be waiting in the arrivals hall holding a sign reading "Shanghai Yida Hospital", while keeping in real-time contact with you via WeChat or WhatsApp and assisting throughout with baggage collection and guidance through customs, so there is no need to worry about language difficulties or losing your way.
Private car transfer service
a suitable vehicle is arranged according to the number of people and amount of luggage, ensuring a comfortable journey. Drinking water and a basic first-aid kit are provided in the car; if you have any special requirements (such as a wheelchair or oxygen support), please let us know in advance.
Admission formalities
on arrival at the hospital, a member of staff will assist you in completing admission registration, verification of insurance information and other formalities; you need not concern yourself with the procedures at any point and only need to confirm the key information.
Discharge and airport transfer service
on the day of discharge, a member of staff assists with the discharge and settlement formalities and arranges a vehicle to take you to the airport, as well as assisting with check-in formalities, ensuring that the journey home is equally smooth. If you need medical records or an itemized bill in English for overseas insurance reimbursement, please let us know in advance and we will prepare them for you before discharge.
Assistance with a visa invitation letter
once your booking is confirmed, the international service team can issue a medical visa invitation letter for you to support your entry requirements. If you need one, please discuss it with your service advisor before coming to the hospital.
Appointment Form
Frequently Asked Questions
1. How do I book the airport pickup service?
Once your travel plans for the visit are confirmed, please give your flight information (flight number, arrival date and time, arrival terminal) to your international service advisor or local service center at least 48 hours in advance, and we will arrange for a member of staff to meet you at the airport.
2. How do I identify the person meeting me?
The person meeting you will be waiting in the arrivals hall holding a sign reading "Shanghai Yida Hospital", while keeping in real-time contact with you through the contact details you have provided (WeChat/WhatsApp) to ensure that you meet without difficulty.
3. What if my flight is delayed or canceled?
Please notify your international service advisor by telephone or WhatsApp, or contact your local service center, at the first opportunity, and we will rearrange the airport pickup according to your actual arrival time, with no need to worry about extra charges.
4. After discharge, how do I obtain my medical records and itemized bill?
At the time of discharge settlement, the interpreter will prepare for you a discharge summary, an itemized bill and copies of your medical records in Chinese and English, for use in insurance reimbursement or subsequent follow-up visits after you return home. If you need them translated into another language (such as Indonesian or Russian), please let us know in advance and we will do our best to arrange it.
5. Is there a charge for the airport transfer service?
The airport transfer service is provided free of charge to our international patients and is included in your treatment services, with no extra charge.
If you encounter any unexpected situation on your way to the hospital, please contact your dedicated international service advisor at any time, or call our 24-hour service hotline: +86 21-3158 9128.