When seeking medical care overseas, cost is an unavoidable concern - can the insurance be used, is payment needed upfront, is the claims process complicated?
Shanghai Yida Hospital has established cooperation with a number of international medical insurance institutions to provide you with direct billing and claims support services. Before your visit, the international service team will verify your insurance entitlements and confirm the scope of cover in advance; during treatment we assist with communication with the insurer; and on discharge we prepare the medical documents needed for your claim, so that you need not be distracted by the cost process and can focus on treatment and recovery.
International Insurance Service Process
Submit your insurance information
provide details of the insurer and the policy
The hospital verifies insurance eligibility
confirming the cooperation arrangement and scope of cover
Confirm the scope of insurance liability
clarifying the reimbursement proportion and related information
Complete consultation/admission formalities
once everything is confirmed, admission can proceed
Assistance with insurance communication during treatment
handled with the interpreter's help
Discharge settlement
settled directly between the hospital and the insurer
Service content
International insurance eligibility check
submit the name of your insurer, policy information and other materials before your visit, and the international service team will help confirm whether direct billing is supported and the scope of cover.
Direct international insurance billing service
for partner insurers, and where the review requirements are met, we assist in arranging direct billing of medical costs. You only need to bear the co-payment and deductible as agreed in your policy, with the remaining costs settled directly between the hospital and the insurer.
Transparent notification of costs
after verifying your insurance eligibility, the international service team will explain the reimbursement proportion, co-payment and deductible to you, ensuring that you have clear expectations of the costs before treatment.
Medical documents and claims assistance
for insurance that does not yet support direct billing, the hospital can provide the medical records, diagnostic certificate, itemized bill and other materials needed for a claim, helping you apply for reimbursement after returning home.
Support for various payment methods
we accept payment methods including cash in RMB, international bank cards and bank transfer; details can be explained in advance by the international service team.
Partner Insurance Institutions
The hospital has established partnerships with a number of international medical insurance institutions. The list of partner insurance institutions is continually updated; please refer to the latest list published by the hospital.
Appointment Form
Frequently Asked Questions
1. Which insurance policies can be handled with direct billing?
The hospital has established cooperation with a number of international medical insurance institutions. Whether direct billing is supported depends on a combined assessment of the insurer, the specific policy and the scope of cover. Submitting your insurance documents in advance before your visit is advised, so that the international service team can help verify this.
2. If my insurer is not a partner, can I still come to the hospital for treatment?
Yes. Even if your insurer has not yet established a direct billing arrangement with the hospital, you can still attend as normal. The hospital will provide medical records, an itemized bill, a diagnostic certificate and other relevant materials as needed, to help you apply to your insurer for reimbursement after returning home.
3. Can all medical costs be paid by insurance?
Not necessarily. The specific scope of reimbursement, the co-payment proportion and the deductible are all subject to the terms of the insurance product you have purchased and the outcome of the insurer's review. Costs outside the scope of insurance liability must be borne by the patient.
4. What insurance documents do I need to prepare before my visit?
You are advised to prepare in advance: the name of the insurer, the insurance card (or policy), the policy number and the patient's identity information. If the insurer has any other special requirements, the international service team will contact you in advance.
5. Can the hospital assist with insurance claims?
Yes. The hospital can provide medical documents such as medical records, a diagnostic certificate, an itemized bill and examination reports as required by the insurer, and will actively cooperate in preparing the materials needed for the claim.
To confirm whether your medical insurance supports direct billing, please contact the international insurance service team before booking. We will help you complete the insurance eligibility check and related preparations in advance.
Tel: 021-31589128
e-mail: insurance@yidahospital.com