During a hospital stay, besides professional medical care, everyday matters large and small also need attention - from three meals a day to laundry, from accompaniment to examinations to responding to occasional needs; every seemingly small matter can affect your mood during recovery.
Under the inpatient interpretation service, a dedicated primary nurse and primary interpreter take part throughout in your inpatient care, from admission guidance and accompaniment to examinations and treatment to coordinating everyday needs, with both of them responding together. We respect the beliefs and cultural background of every patient, and if you have any special religious or cultural needs, please tell the interpreter at any time and we will do our best to arrange things for you. You need not be distracted by procedural details - simply rest and recover and leave the rest to us.
Service Process
Day of admission
the interpreter accompanies you throughout the admission formalities, and the primary nurse and interpreter introduce the ward facilities together
During hospitalization
the interpreter visits daily, coordinates examination/treatment arrangements and keeps track of catering and everyday needs
Day of discharge
the interpreter assists with the discharge formalities and organizing your documents, and arranges for a member of staff to take you to the airport
Service content
Coordination of medical matters
Admission guidance and introduction to the ward area
we help you become familiar with the ward environment, the bed facilities and how to use the call system, helping you settle into the inpatient environment as quickly as possible.
Accompaniment throughout by the primary nurse and interpreter
during your hospital stay, a dedicated primary nurse and interpreter follow up your examinations, treatment and nursing arrangements throughout; the signing of informed consent forms and the preparation and communication before treatment are all coordinated and supported by the primary nurse and interpreter, ensuring that medical procedures go smoothly and communication is barrier-free.
Daily visits and coordination of needs
the interpreter visits the ward at set times each day, recording and coordinating your various needs regarding examinations, treatment and everyday life.
Assistance with examination/treatment procedures
accompanying you to book examinations and obtain results, and coordinating the timing of multidisciplinary consultations (MDT).
Admission and discharge formalities
assisting with inpatient registration, settlement of charges, the discharge summary and organizing your medical records, making the formalities more efficient.
Catering services
Individualized meal arrangements
according to your condition, dietary restrictions and personal taste, we help develop a suitable meal plan (such as low-salt, low-sugar or liquid diets).
Scheduled meal delivery
breakfast, lunch and dinner are delivered to the ward at set times, ensuring regular mealtimes.
Special dietary needs
if you have religious or cultural dietary needs such as halal or vegetarian meals, please let us know in advance and the interpreter will do their best to arrange this.
Self-service kitchen
the ward area is equipped with a self-service kitchen and equipment such as a microwave and induction cooker, making it convenient for patients and family members to heat food or cook according to their own dietary habits.
Everyday services
Laundry
a laundry service for patient gowns and clothing is provided, easing the daily burden on patients and family members.
Ward cleaning
wards are cleaned and disinfected at set times each day, keeping the inpatient environment clean and hygienic.
Purchase of daily necessities
we assist in purchasing everyday items to meet occasional needs during your hospital stay.
Receipt of food deliveries and parcels
if you have food deliveries or parcels during your hospital stay, the interpreter can receive them on your behalf and bring them to the ward.
Hire of assistive devices
a hire service for assistive equipment such as wheelchairs and crutches is provided, making it easier for patients to move around the hospital.
Assistance with everyday travel
if you need to make a short trip within the hospital or nearby, you may contact the interpreter for assistance in arranging it.
China SIM card
the hospital can provide international patients with a China SIM card free of charge, making it convenient to keep in touch during your stay.
Medical tourism services
if during your hospital stay you would like to learn about Shanghai's city culture, sightseeing or leisure recommendations, you may contact the interpreter for information and suggestions on arrangements, making your recovery more rewarding.
Religious and cultural care
if you have religious needs (such as directions to places of worship or dietary arrangements for religious festivals), please tell the inpatient interpreter in advance and we will do our best to arrange this.
The primary nurse and interpreter will accompany you throughout the above stages.
Appointment Form
Frequently Asked Questions
1. What are the service hours of the inpatient interpreter? Are they on duty around the clock?
The inpatient interpreter visits the ward at set times during working hours to deal with various practical needs; the primary nurse and interpreter take part throughout in your care during your hospital stay, ensuring that medical and communication needs are met promptly. In an emergency at night, you may contact the nurse on duty through the ward call system.
2. Is there an extra charge for the inpatient interpretation service?
No. Interpretation is a basic supporting service for our inpatients, included in your inpatient treatment services, with no extra charge.
3. Can meals be tailored to religious beliefs or dietary restrictions?
Yes. If you have special dietary needs such as halal, vegetarian or low-salt and low-sugar meals, please tell the interpreter or dietitian in advance and we will do our best to coordinate suitable meal arrangements for you.
4. Can family members stay overnight in the ward? Is there an extra charge?
An additional accompanying bed is provided in the ward, and family members may accompany and care for the patient during their hospital stay; whether a charge applies and the charging standards are subject to the information given by the inpatient department on admission.
5. If I am not satisfied with the meal times or dishes, can they be adjusted?
Yes. You may give the interpreter your feedback on meals at any time, and we will help adjust the meal plan taking into account your condition and personal taste, doing our best to meet your dining needs.
6. Can I order food deliveries myself during my hospital stay?
In principle patients are advised to rely mainly on hospital catering and the self-service kitchen, to ensure that the diet meets treatment requirements; if you do have a special need, please discuss and confirm it with your attending doctor and the interpreter in advance, and we will then assist with ordering.
7. If I need assistive devices such as a wheelchair or walking frame, how do I apply?
You may contact the interpreter or the nurse on duty directly to make a request, and we will coordinate provision as soon as possible according to stock within the hospital and your actual needs.
8. On the day of discharge, what help can the interpreter provide?
On the day of discharge, the interpreter will assist you with the discharge settlement and with organizing your medical records and itemized bill; if you need materials in Chinese and English or another language for overseas insurance reimbursement, you may also let us know in advance and we will prepare them for you before discharge, and can coordinate the airport transfer and other onward arrangements.
9. Can sightseeing nearby or learning about Shanghai's cultural attractions be arranged during my hospital stay?
Yes. If your physical condition allows and your attending doctor confirms that it will not affect your recovery, you may contact the interpreter to learn about Shanghai's cultural attractions, leisure recommendations and suggestions on travel arrangements.
If you have any everyday or treatment coordination needs during your hospital stay, please contact your interpreter or primary nurse at any time. We are always by your side.